The author (left) and Jenny at the Buffalo waterfront park in 2016.Today I am volunteering at an outpatient addiction treatment clinic in Baltimore, in what my Uber driver warns me is “a very dangerous neighbourhood”.
It’s a cold Saturday morning in February, and I’ve travelled about an hour from Washington, D.C., where I live. I’m here to share some business management methods and operational tools with the team, based on a class I teach at Georgetown and my job as a management consultant.
The driver drops me off in the parking lot, and as I walk toward the entrance, I see an armed guard at the door. I walk past him into a large open waiting room, which is bright and clean. The right wall is lined with staff sitting behind glass partitions like bank tellers, but big, heavy-looking...
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